If you already went live but haven't gotten paid yet, we're here to help! We know how sensitive this part of the process is—we're here to guarantee you get paid for your work.
Verify you didn't skip a step
We find that most payment issues happen when creators accidentally skip a step in the process. Double check that you've completed each of the following.
Did you submit a link to your live post?
After you post your video on your profile, you need to submit a link to the post back on your partnership page. If you don't do that, we won't know you've posted!
Did you get approved and submit a link for every deliverable in your contract?
You get paid once you've completed all the deliverables on your page. Be sure that all of your deliverables are complete!
If you have an agreement where you're posting the same video to multiple platforms (e.g., the same video posted to both TikTok and IG Reels), you still need to get the concept and video approved for all deliverables on your partnership page. You also need to submit a link to each live post into each deliverable's live link area.
Have you added your payment details to your partnership page?
Finally, we can't pay you if we don't know where to send payment! Double check that you've added your payment details to your 1stCollab partnership page. If it's still incomplete, it will look like this:
Once it's complete, it will change to a green box with a green checkmark.
I verified that I completed all of the above, but I still haven't been paid.
We give brands 2 business days to verify your live video, and payment is sent within 7 business days of your live video being verified. If you have completed all the steps in your partnership agreement, and it's been more than 9 business days, contact us for help. You can either chat with us on your partnership page or contact your 1stCollab rep directly.
